Patient reaches out
A patient asks something like "Are you open Saturday?" or "Can I move my cleaning to next week?"
PatientAre you open Saturday?
PatientCan I move my cleaning to next week?
AI helpers for the front desk of independent medical and dental practices.
Your front desk is on the phone again. Let AI helpers take the repeat work.
Nova AI sets up AI helpers that answer patient questions, handle scheduling, and take care of repeat paperwork, so your doctors, dentists, and small team spend less time on calls and forms.
Question helper replies
The helper answers common questions using the details your office gives it, such as hours, location, and what to bring.
PatientAre you open Saturday?
Question helperReplying with the hours your office gave it.
Scheduling helper steps in
When the patient wants to book or change a visit, the scheduling helper works through the request with them.
PatientCan I move my cleaning to next week?
Scheduling helperWorking through the new time with the patient.
Appointment lands with your team
The request is passed to your team in a form they can confirm or adjust.
Scheduling helperRequest passed to your team.
Your teamConfirm or adjust the booking.
Paperwork helper follows up
Repeat forms, like the same intake questions every new patient fills out, are handled without staff retyping them.
Paperwork helperHandling the repeat intake questions.
Your teamNo retyping at the front desk.
Hand-off to a person
Anything the helpers should not answer goes to a staff member instead of being guessed at.
PatientA question the helpers should not answer.
Your teamA staff member takes it from here.
Team stays in charge
Your doctors, dentists, and front desk decide what the helpers handle and what they leave alone.
Your teamYou set what the helpers handle.
Your teamYou decide what they leave alone.
Sample messages · illustrativeStage 1 of 7
- 01
Patient questions
Answered using details from your office.
- 02
Scheduling
Requests worked through, then passed to your team.
- 03
Repeat paperwork
Routine forms handled without staff retyping.
4helper services
7pipeline stages
4setup steps
The problem
The phone rings while a patient is standing at your desk.
In a small medical or dental office, the same few people greet patients, answer calls, move appointments, and fill out the same forms again and again. Each call about hours or rescheduling pulls someone away from the person in front of them. That is time the doctor, dentist, and team would rather spend on care.
- 01Greet patients
- 02 · ringingAnswer calls
- 03Move appointments
- 04Fill out the same forms again and again
The AI Workforce
Four helpers for the front desk.
Nova AI sets up AI helpers for your practice that answer patient questions, handle scheduling, and take care of repeat paperwork, so your team spends less time on the phone and on forms.
Helper 01
Patient question helper
Answers the questions your front desk hears every day, like office hours, directions, and what to bring to a first visit, using details from your office.
Helper 02
Scheduling helper
Works through appointment requests, reschedules, and open slots with patients, then passes the booking to your team.
Helper 03
New-patient paperwork helper
Takes care of the repeat intake forms and routine paperwork so staff are not retyping the same details.
Always a person
Hand-off to your team
Sends anything unusual or sensitive to a staff member, so a person always handles what needs one.
How it works
Four steps from first conversation to time back.
Step 1 of 4
We learn how your office runs
We start with the questions patients ask most, how you schedule, and which forms your team keeps repeating.
Step 2 of 4
We set up your AI helpers
Nova AI builds helpers for questions, scheduling, and paperwork around your office's own answers and rules.
Step 3 of 4
You decide the limits
You choose what the helpers handle on their own and what goes straight to a person on your team.
Step 4 of 4
Your team gets time back
Routine calls and forms move off the front desk, so your small team can focus on patients in the exam room, in the chair, and at the counter.
Team stays in charge
Your doctors, dentists, and front desk decide what the helpers handle.
Anything the helpers should not answer goes to a staff member instead of being guessed at. Try the switches to see how the limits work.
- 01Helpers are built around your office's own answers and rules.
- 02You choose what the helpers handle on their own.
- 03Anything unusual or sensitive goes to a person.
Limits · sample setupIllustrative
- Office hours and directionsHelper handles
- What to bring to a first visitHelper handles
- Reschedule requestsHelper handles
- Repeat intake formsHelper handles
- Anything unusual or sensitiveAlways goes to your team
4 handled by helpers · 1 goes to your team
Your real limits are set with you during setup.
FAQ
Questions doctors and dentists ask first.
Does this replace my front desk team?
No. The helpers take on repeat tasks like common questions, scheduling requests, and routine forms. Your team stays in charge and handles anything the helpers should not.
Who is Nova AI built for?
Independent medical and dental practices, where a small team of doctors or dentists and staff covers the phones, the front desk, and the paperwork.
What can the helpers do?
They answer patient questions, handle scheduling, and take care of repeat paperwork. We set them up around how your office already works.
What happens when a patient asks something the helper should not answer?
It goes to a person on your team. You decide where those limits are during setup.
How much does it cost?
Pricing is not listed on this site. Get in touch and we will go through what your office needs before talking numbers.
How do I get started?
Use the contact section to reach Nova AI. We begin by learning how your office handles calls, scheduling, and forms.
Contact
Get your front desk off the phone and back to your patients.
Tell us how your office handles calls, scheduling, and forms, and we will show you where AI helpers fit.